What our Customers say...

Testimonials

Customer Job Satisfaction Survey Results

At the completion of each Call Center referred loss, in which the customer's email address was obtained, a follow up survey is emailed to the customer by the SERVPRO National Call Center. The response of the survey is listed below. Please review and if necessary, feel free to follow up with the customer for additional feedback.

Job Number: 2303081



What is the primary reason for the score you gave?

good work, friendly people



How likely is it that you would recommend SERVPRO© to a friend or colleague?

10=Extremely likely

Adam was very professional and honest with the situation in my bathroom. He brought to my attention that we didn't use Semigloss Paint in our bathroom. That was the reason we had nasty mold growing. If you want an honest company working at your home, call these guys!

Fast response, efficient, lifesavers!  I would highly recommend this company. 

Customer Job Satisfaction Survey Results

At the completion of each Call Center referred loss, in which the customer's email address was obtained, a follow up survey is emailed to the customer by the SERVPRO National Call Center. The response of the survey is listed below. Please review and if necessary, feel free to follow up with the customer for additional feedback.

Job Number: 2243779



What is the primary reason for the score you gave?

Efficiency and professionalism. Adam’s courtesy is exemplary.



How likely is it that you would recommend SERVPRO© to a friend or colleague?

10=Extremely likely



What is the primary reason for the score you gave?

The workers arrived as expected. Performed their job in a polite manner



How likely is it that you would recommend SERVPRO© to a friend or colleague?

10=Extremely likely

Tino and his crew were  very courteous and did a great job in securing our home. They were prompt and explained
everything to us. Very satisfied with there work.

Survey Results

Customer Job Satisfaction Survey Results

At the completion of each Call Center referred loss, in which the customer's email address was obtained, a follow up survey is emailed to the customer by the SERVPRO National Call Center. The response of the survey is listed below. Please review and if necessary, feel free to follow up with the customer for additional feedback.

Job Number: 2208354



What is the primary reason for the score you gave?

Very professional & knew their job very well. They were prompt & everything they told us they had to do they did it. Made our lives less stressful.



How likely is it that you would recommend SERVPRO© to a friend or colleague?

10=Extremely likely

Mr Martin supervised his crew with proficiency and expediency. The team showed care for our personal property
and took extra steps to protect our home. I would feel safe recommending them to any of my friends and family.

Very Professional, efficient, communicated well, totally satisfied with Adam and his crew. 

Juan is amazing. He deserves a bonus.

Great service, especially Juan Henriquez, who performed exceptionally well!

Crew did a great job! Thank you

Very satisfied with the service

The crew was professional and friendly, Mike was on top of everything and kept us informed as the work was progressing.

We had a roof leak due to some hail damage in the past, MOLD was growing inside of our walls. We had family flying in and had to resolve this issue immediately. Juan and Javier were very helpful courteous and took action with our situation. We're returning customers and will only call SERVPRO from now on!

I knew I had mold in my house, my son would constantly have a running nose and slight cough. I googled Mold Remediation companies near by, SERVPRO of Carson stood out form the bunch and gave them a call. Tino was a great help with explaining the process and keeping our family informed. They barricaded they living room where the mold was growing and took care of the situation. I highly recommend them!  

"Unbelievable, you guys do amazing work. I cannot believe what the warehouse looks like now, in just under 24 hours from the incident. Thank you SERVPRO"

We had some Smoke damage in our medical office from a next door fire, we had appointment's to take care of and couldn't afford to have the office shut down. Adrian @ SERVPRO of Carson was kind enough to offer his help to get our office back to normal. I would recommend this company to anyone.  

I work at a State Farm Insurance Agency in Torrance, Ca. & not many vendors come into our office and take them time to build a relationship with us so we can refer our clients to them. I personally like referring our clients to someone I know and can trust. Adrian came in and did just that. The next day one of our clients had a water problem which was the perfect opportunity to refer SERVPRO. Adrian kept me updated throughout the whole process and how our client was doing. Any questions I had he was quick to respond to all of them! I was so pleased with the whole process but I still had to find out how our insured felt about everything which was the most important thing. Our client was happy with the thorough job they did and did say she will contact them again with any other water issues she has.
All in all it was a great experience, great company, and friendly employees!

I would like to thank SERVPRO especially Luis for helping me navigate this process of damage restoration and other important stuff when you have some claims going on. Luis and his staff are very respectful and explained all the process. When the time came that I have to move  back our furnitures  inside the house, I texted Luis to reach out to my insurance to get approval. They take care of everything. I recommend their services. Great people!

I had a pinhole leak in a copper pipe within a closet wall that was not discovered until the drywall broke through and soaked the carpeting. After calling my insurance company (AAA) SERVPRO was immediately dispatched. The crew chief, Constantino (Tino) Ibarra went into action and began the dehumidification and drying process with industrial machines. The next day his crew came out and sealed off  the work area to keep my house clean then proceeded to remove the affected drywall and carpet. The entire process took four days.  Each day Tino came out to take humidity readings. Before SERVPRO left they thoroughly cleaned and vacuumed. I am very pleased with the professionalism of this company and highly recommend them. (This outfit also franchises the SERVPRO Redondo Beach/Manhattan Beach store.)

I would like to tell you what

an excellent employee Micheal is-he has patience in explaining things, professional, courteous, respectful, considerate and he goes the extra mile also he is neat and clean.

He is a real asset to your company.

Mary Todd



Sent from my iPhone

SERVPRO knows how to handle a large loss due to fire, extinguished by sprinkler systems. We were impressed! The adjuster agrees, we would like to thank the whole SERVPRO staff for such an efficient, professional and complete performance of cleaning and remediation and restoration of fire and water damage loss.

Thank you SERVPRO for being on time, professional, polite and so knowledgable about repairing water damage to homes.

SERVPRO helped us close the escrow ontime. The cleanup was done fast and efficiently respecting the protocol of indoor hygienist.

We were not home when water damage happened. Our neighbours called us and our community manager recommended SERVPRO. This is how everything went well and a stressful event truned out to resolve pretty smoothly. We are greatful for SERVPRO team.

SERVPRO team was on time, fast, and efficient to cleanup and dry our home. We recommend SERVPRO and will use SERVPRO again.

Great job handling a three story appartment building. SERVPRO was accurate enough to pass the clearance test right away. We saved time and money. Thank you SERVPRO.

The smoke damage to our warehouse was a real disaster. We are glad SERVPRO knew how to handle the job so our downtime was less than 24 hours! we were impressed. Thank you SERVPRO.

We would recommend SERVPRO for their quality of service, knowledge of the industry and courtesy.

Thanks to SERVPRO the Fire Damage to my building was cleaned up fast and my tenants were back to business fast.

My rental property had water damage in one of the units. We found out about it when the unit became vacant. 

SERVPRO helped us so much by doing the remediation and getting the clearance for mold at once. So the unit was ready to be rented pretty fast.